To be eligible to join and
maintain a membership in good standing in the Arizona Non-Medical Home Care
Association, a Member's business must adhere to the following:
1. Supply background
information about the company, its principals and/or other information
deemed essential to the AzNHA’s responsibility to provide consumers with
factual information of its Members.
2. Promptly notify the
AzNHA
of any changes in ownership, licensing status, addresses, telephone numbers,
website and other information deemed necessary by the
AzNHA.
3. Maintain all Caregivers as
employees of the company or business. Private contractors or self-employed
individuals are not to be utilized by the
Member's business. No private
contractors or self-employed individuals are referred to clients or
potential clients by the
Member's business.
4. As part of the employment
process of a Caregiver, the
Member's business must:
Confirm the eligibility of
each Caregiver to work in the United States.
Perform a criminal
background check on each Caregiver.
Confirm Caregivers have a
valid Arizona, or other State, drivers’ license and receive a DMV
driving record to ensure the he or she has not had any serious traffic
violation convictions in the past three years, including DUI and
reckless driving.
Obtain positive references
from at least two employers in the past five years for all Caregivers.
Validate home making and
home care skills through demonstration and written questionnaires.
Require all Caregivers to
read and write English.
Require current CPR and
First Aide certification for all Caregivers and has policies in place to
ensure these are updated on a timely basis.
Conduct face to face
interviews, in English, with each applicant that covers employment
history, experience, training issues, skill knowledge, and employment
preferences.
Require all Caregivers to
be tested for TB annually.
5. As an employer, the
Member's business maintains a payroll process which includes reporting of
employment wages to the appropriate governmental agency; collecting state
and federal withholding payroll taxes; and the payment of these taxes and
all other state and federal payroll taxes to the appropriate governmental
institution.
6. Maintain workers’
compensation insurance for all employees.
7. Maintain liability insurance
and a bond against theft that covers the acts of the Caregivers.
8. Operate the business from a
commercial office space or a privately owned residence that is zoned for
commercial use.
9. Perform on-site face-to-face
evaluations of care for each client prior to the start of services. (There
may be exceptions to this for Hospice cases and/or contractual care
agreements)
10. Create and maintain a
written plan of care that is client specific that would include tasks,
duties, and/or services to be performed by caregivers.
11. For the purpose of consumer
protection, have services provided by
written agreement signed by the client’s financially responsible person and
the
Member's business. A copy of which is provided to the client before
services commence.
12. Have in place and maintain
an abuse prevention plan for vulnerable adults’ receiving services from the
Member's business.
13. Conduct regular quality
assurance face-to-face visits to all clients at least every 90 days.
14. Have a client problem
resolution and/or client complaint process policy in place that promptly
responds,
addresses and resolves problems, issues or conflicts.
15. Conduct periodic training
for caregivers.
16. Maintain current Arizona
and Federal labor code postings, and other pertinent labor law posters as
required by law.
17. Maintain appropriate
documentation in the member’s local offices verifying the Association’s
Credentialing Standards are met and maintained. These documents must be
available for review upon request of the Association and during normal
operating hours.
18. Not be engaged in a type of
business practice that historically generates unresolved complaints or
patterns of complaints.
19. Promptly respond to any and
all member and nonmember complaints’ presented by the
AzNHA, and make a
good faith effort to resolve all such complaints in accordance with
generally accepted good business practices.
20. Adhere to established AzNHA’s Code of Business Ethics and Practices.
21. Cooperate with
AzNHA’s
efforts to voluntary self-regulate the non-medical home care industry.
22. Fulfill all licensing and
bonding requirements as required by applicable city, county, state and
federal agencies and authorities, provide license numbers upon application
for
AzNHA membership and provide periodic update information on request.
23. Refrain from using the
name, logo, seal, or any other materials of the
AzNHA for commercial, sales
or advertising purposes in any manner not specifically authorized in writing
by the
AzNHA, or if the membership is suspended or terminated.
24. Be free from any
governmental action, concerning the marketplace and its customers, that
demonstrates a significant failure of the Member's business to support the principles and purposes of the Association. A
membership will be temporarily suspended by the
AzNHA’s board when an action is filed
against a Member alleging such a failure.
25. Support the principles and
purposes of the
AzNHA and not engage in activity that, in the determination
of the
AzNHA, reflects adversely on the Association or its members.
26. Any Member and/or Member's
business may be suspended or terminated for cause of conduct which is at
variances with these standards or other
AzNHA policies and procedures.
